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GUOCHENGJINGPIN

ZHONGGUOHAIWAIFAZHANRENWEIFANGQIZUIGUANJIANDESHEHUIZERENSHIWEISHICHANGTIGONGGAOXINGJIABI、GAOPINZHIDECHANPINYUFUWU,GONGSIDUONIANLAIYIGUANBINGCHI“GUOCHENGJINGPIN、LOULOUJINGPIN”DECHANPINZERENLINIAN,YUSHUQIANJIAGONGYINGSHANGTONGLIHEZUO,TONGGUODUIZHENGGEFANGDICHANKAIFAQUANJIAZHILIANJINGXIGUANKONG,CONGSHEJI、JIANZAO、TUISHOUYIZHIQUANGUOCHENGDEKEHUFUWU,WEIKEHUCHUANGZAOJIAZHI。

XIETONGGONGYING:GONGYINGSHANGGUANXIGUANLI

ZHONGGUOHAIWAIFAZHANYEWUFUGAI50YUGEJINGNEIWAICHENGSHI,YEWUGUIMOPANGDA,YONGYOUSHUQIANJIAGONGYINGSHANG,GONGSIQIXIAXIANGMUJINGGONGPINZHIDESHIXIANYILIBUKAIYUSUOYOUGONGYINGSHANGDEJINGCHENGHEZUO。GONGSIDEGONGYINGSHANGZHUYAOBAOKUOCHENGJIANSHANG,JIANZHUCAILIAO、ZHUANGSHICAILIAO、ANZHUANGCAILIAO、SHESHISHEBEIDENGGELEIGONGYINGSHANG,GONGSITONGGUOGONGYINGSHANGCAIGOUWUZI、CHANPINHUOFUWUDENG,WEIGUIFANXIANGGUANZHIDUJILIUCHENG,GONGSINIDINGLEXIANGGUANDEGONGZUOZHIYINJIBIAOZHUNHUAHETONGWENBEN,BINGDINGQIDUIGONGYINGSHANGDECHANPINJIFUWUDENGBIAOXIANJINXINGZONGHEPINGGU,YIQUEBAOFUHEGONGSIDEYANGEBIAOZHUN。GONGSIMEINIANCHUDUI“BUHEGEHEZUOSHANGMINGCE”JINXINGGENGXIN,JIJIANGWEIDABIAOZHUNDEGONGYINGSHANGTICHUZHAOBIAOCAIGOUMINGDAN。

水暖件節能創新

ZHONGGUOHAIWAIFAZHANYUSHUINUANJIANZHANLVEHEZUOGONGYINGSHANGYU2012NIANDUISHUINUANWUJINJIANDENGCHANPINJINXINGDUCENGFANGMIANDEYANJIU,QUDELETUPOXINGJINZHAN,ZAIJIAQIANGDUCENGNAIJIUXINGTONGSHI,JIANXIAODUCENGHOUDU,JIANSHAOZHONGJINSHUYONGLIANG,JIJIECAIYOUHUANBAO。

節水馬桶

ZHONGGUOHAIWAIFAZHANDUICAIGOUHUANBAO、LVSE、JIENENGDECHANPINYIZHIYOUZHUYANGEDEYAOQIU。JINGZHUANGXIUZHUANANZHONGDEJIESHUIZUOBIANQISHIQIZHONGZHIYI。DANGQIAN,JIESHUIHUANBAORIYICHENGWEIJIEJUXINGYECHANPINPINZHIHENGLIANGDEZHONGYAOZHIBIAO,ZAIBENGONGSITUIDONGJIGULIXIA,JIZHONGCAIGOUHEZUOSHANGTOTOBIANSHIDALIYANFAJIESHUIJIEJUDEXIANXINGZHEZHIYI,QITOTO4.8LJIESHUIZUOBIANQI,CAIYONGXIANJINDEECO-MAXZHISHUIGAOXIAOCHONGXIJIESHUIXITONG,ZAIJIESHUI、CHONGLI、CHONGXIXIAOGUODENGGEFANGMIANSHANGJUNJUYOUDUTEDEYOUSHI,XIANGBICHUANTONGZUOBIANQI,YOUXIAOJIESHUI50%YISHANG。YUNYONGCIJISHU,4.8SHENGSHUIYENENGDADAO9SHENGSHUIDECHONGSHUIXIAOGUO,ZAIYENEIHEYONGHUZHONGXINGCHENGLEJIAOHAODEKOUBEIHECHUANBOXIAOYING。

電梯產品標準化

2014NIAN,金彩网首页LIANHEDIANTIZHANLVEHEZUOGONGYINGSHANGSANLINGDIANTI、TONGLIDIANTIJINXINGSHIYONGYUDICHANXIANGMUDEDIANTICHANPINBIAOZHUNHUAFANGMIANDEYANFA,BINGXINGCHENGLEZHENGTAODEBIAOZHUNHUAZHIXINGFANGAN,TUIDONGDIANTIGONGYINGSHANGSUODUANSHEJI、SHENGCHAN、GONGHUOZHOUQI,TISHENGCHANPINZHILIANG、JIANGDINENGYUANXIAOHAO。

勞工權益保護

JINXIENIANGONGSIMEINIANDEZAIJIANXIANGMUGUIMODOUCHAOGUOYIQIANWANPINGFANGMI,JIANJIEWEIJINCHENGNONGMINGONGCHUANGZAOLEDALIANGDEJIUYEJIHUI,TONGGUOJIAQIANGYUGONGYINGSHANGDEYONGGONGZHIXUDEGUIFANGUANLI,BAOZHANGNONGMINGONGYINGYOUDEQUANYI。

JINGXINDEGUIHUASHEJI

中國海外發展在長期的項目開發實踐中,始終秉持國際化的視野與城市營運高度的規劃理念,通過規劃設計工作的三級管理,充分整合境內外優秀設計單位資源,縝密分析項目地塊的容積率和土地特點,反復測算產品組合價值,確保產品經濟、社會效益的雙贏。

公司所有項目從規劃設計階段起就始終將當地客戶的需求放在首位,做到設計創新、管理科學、注重細節。公司已逐步形成以純高層住區、純別墅住區、高層住宅+Townhouse/商業街區混合住區為主的規劃結構體系,以及Art-Deco、新古典、法式、英式、新中式等多種立面風格體系。

CHUANCHENGJINGDIANDELIMIANFENGGETIXIWENZHONGDAQI,ZAOXINGBILITUIQIAOYANJIN,JIEDIANDAYANGSHEJIJINGXI,CAILIAOYINGYONGZHUIQIUYUANZHIYUANWEI,HUXINGKONGJIANSHEJIKEXUESHIYONG,YOUXIAOTISHENGLECHANPINDESHICHANGRENSHOUDU、MEIYUDU,YEZHUJIANXINGCHENGLEGONGSICHANPINTEXINGXIANMINGDESHEJIFENGGE。

《中海意創》

《ZHONGHAIYICHUANG》CONG2012NIAN1YUEFENFABUYILAI,YIYUEKANDEXINGSHI,JIZHONGZHANSHIGUIHUASHEJIYEWUDONGTAI、GONGSIJINGPIN??XIANGMU、JIEGOUXINGGUIHUA、JIANZHUSHEJI、JINGGUANYINGZAO、HUXINGSHEJI、JINGZHUANGXIUDECHUANGXINSHEJIYULIANGDIAN,BINGDUITONGXINGJINGDIANZUOPIN、XINGYEDONGTAIDENGJINXINGFENXIANG,YICHENGWEIGUIHUASHEJIYEWUZONGJIE、JIAOLIU、HUDONGTISHENGDEXUEXIZHENDI。

JINGYIDESHIGONGJIANZAO

ZI2014NIANQI,ZHONGGUOHAIWAIFAZHANJIANGYUANYOUDEZHUGUANXIANGMUFAZHANDEGONGCHENG、HEYUEDENGYEWUXIANZUJIANWEIZHUANYEHUADEGONGCHENGGUANLIGONGSI,TUIJINXIANGMUSHIGONGJIANZAODEXITONGHUA、BIAOZHUNHUA、ZHUANYEHUADEJIANSHE,CHIXUQIANGHUA“GUOCHENGJINGPIN”DEXIANGMUFAZHANZHILIANGGUAN,QUEBAOSHIXIAN“LOULOUJINGPIN”。

GONGCHENGCEHUA

GONGCHENGCEHUAZUOWEIZHONGGUOHAIWAIFAZHANFANGDICHANXIANGMUGONGCHENGGUANLIDETESEGONGZUOMOSHI,YAOQIUYIXIANGONGCHENGGUANLIRENYUAN“XIANGMUWEIKAI、CEHUAXIANXING,XIANGMUSHISHI、XINZHONGYOUSHU”。TONGSHI,GONGCHENGCEHUABINGFEIJINJINSHIMONISHIGONGDEYIZHONGGONGZUOFANGFA,ERSHIJIYAOKAOLVZHENGGEXIANGMUSHIGONGDEPINGMIANBUZHI、CHUANCHALIUSHUIZUOYELIUCHENG、DAOLUJIAOTONGSHISHICHENGSHIDENG,HUANXUYAOKAOLVJIANGGONGCHENGCEHUADENEIRONGZHUANHUAWEIHEYUEYUYAN,TONGGUOHEYUEQINGDANYUESHUTIXIANCEHUANEIRONG、BAOZHENGGONGCHENGCEHUADEZHENZHENGLUODI,CUJINGONGCHENGQUANGUOCHENGDEJINGXIHUA、ZHUANYEHUAGUANLI,JINERYUNCHOUWEIWO,TISHENGXIANGMUFAZHANDEZHENGTIGUANLISHUIPING。

ZHILIANGDIYI

ZHONGGUOHAIWAIFAZHANYIZHIJIANCHICHANPIN“ZHILIANGDIYI”DEZONGZHI,BINGSHIZHILIANGGAISHANWEISHIGONGJIANZAOGUOCHENGZHONGYONGHENGDEZHUTI。GONGSIYIJUYEWUFAZHANXUYAO,YU2015NIANNIANCHUXIUDINGBANBULEQUANGONGSIXIANGMUZHILIANGGUANZHIDEZHIDAOXINGWENJIAN——《ZHILIANGANQUANPINGGUTIXIGUANLISHOUCE》,YITISHENGYEZHUMANYIDU、TISHENGGONGCHENGZHILIANGWEIHEXIN,DUIGONGSIDESHICESHILIANG、ZHILIANGANQUANGUANLI、ANQUANWENMINGSHIGONGDENGZHONGDIANGONGZUOJINXINGLEGENGGAOYAOQIUDEMINGQUE,ZHUBUJIANG“ZHILIANGANQUANGUANLIRONGRUZAIRICHANGGUANLISHIJIANZHONG”。

七重質量檢測
在整個項目施工建造工程中,為落實“全員、全過程、全方位”的質量安全管理文化,依據項目發展的不同周期階段,對工程質量關注的結構、防水、材料等三大類核心問題,對項目施工過程中的尺寸控制、工藝節點、滲漏隱患等進行及時測量評估,以督促承建商及時改進提高。項目在正式交付前需經過七重質量檢測程式:

1、項目施工單位質量檢測
2、工程監理單位質量檢測
3、開發商全過程質量檢測
4、開發商聘請第三方實測實量
5、政府相關部門質檢驗收
6、物業公司質量檢測
7、房屋交付前開發商綜合質量檢測

安全文明施工

ZHONGGUOHAIWAIFAZHANSHENZHIANQUANZHIYUZHENGGEXIANGMUKAIFAGUOCHENGZERENZHONGDA,CONGZHIDUCENGMIANDUIANQUANGUANLIZERENZHI、ANQUANJIANCHAGUIDING、FANGHUOFANGDAOZHUANXIANGYAOQIU、XIANGMUZHONGDAWEIXIANYUAN、XIANGMUANQUANJINJIYINGBIAN、ANQUANSHENGCHANYINGJIYUANDENGDOUJINXINGLEMINGQUE,DUIWEIXIANXINGJIAODADEGONGCHENGRUSHENJIKENGGONGCHENG、GAODAFANBENGONGCHENG、30mJIYISHANGGAOKONGZUOYEDEGONGCHENGDENGBIANZHIANQUANZHUANXIANGSHIGONGFANGANBINGJINXINGZHUANJIALUNZHENG,QUEBAOSUOFAZHANXIANGMUZHIANQUANWENMINGSHENGCHAN,BINGSHISHIGONGGUOCHENGDUIZHOUBIANSHEQUDEANQUAN、HUANJINGYINGXIANGJIANGZHIZUIDI。 2015NIANDU,GEDIQUJIXUKAIZHANANQUANSHENGCHANYUE、ANQUANSHENGCHANDAJIANCHADENGCHANGGUIHUODONG,TIGAOQUANTIYUANGONGDEANQUANYISHI,GONGSIANQUANSHENGCHANZHENGTIYUNXINGPINGWEN,QUANNIANWUZHONGDAANQUANSHIGUFASHENG。

中海精筑學習社區

2015NIAN5YUE25RI,GONGCHENGGUANLIGONGSIZHENGSHISHANGXIANLEQUANYEWUXIANNEIBUJIAOLIUJIXUEXICHENGCHANGDEXINPINGTAI——“ZHONGHAIJINGZHUXUEXISHEQU”WEIXINQIYEHAO,SHEZHILE“JINGPINKECHENG、ZHONGHAIJINGZHUKANWU、ZHIDUZHIYIN”SANDAMOKUAI,TONGGUODUIHEYUEZAOJIA、ZHILIANGJISHU、JINDUJIHUADENGYITIZONGJIEJIAOLIU,GENGGAOXIAODITUIDONGGONGSICHANPINZHILIANGGUANLIGONGZUO。

JINGXIDEXIAOSHOUTUIGUANG

ZHONGGUOHAIWAIFAZHANDUIXIANGMUTUISHOUJIEDUANDETUIGUANGZILIAOZHIHEGUIHEFAXINGYANGEGUANLI,CUJINYANGGUANGXIAOSHOU,TOUMINGGOUFANG。ZAIXIANGGANG,GONGSISUOYOUZAISHOUXIANGMUXIANGGUANDESHICHANGTUIGUANGZILIAOYANGEZUNSHOU《YISHOUZHUZHAIWUYEXIAOSHOUTIAOLI》XIANGGUANGUIDING;ZAIZHONGGUODALU,GONGSIANZHAODANGDIZHENGFUDESHANGPINFANGMAIMAIXIANGGUANFAGUIYAOQIU,ZAISUOYOUXIANGMUSHOULOUCHUJIANGXIANGGUANWENJIANJINXINGXIANCHANGGONGSHIJIDUIWAIPILU,BAOHANXIANCHANGGONGSHIXIAOSHOUZHENGZHAOJIWENJIAN、HONGXIANNEIWAIBULIYINSUGONGSHI、SHAPANFENGXIANTISHI、YANGBANJIANFENGXIANTISHIDENG,QUEBAOCHANPINXIAOSHOUZIXUNWANZHENGPILU、GONGKAITOUMING,GONGSICHIXUYOUHUACONGXIANGMUXIAOSHOUJIEDAIDAOKEHUQIANYUEQUANCHENGSHEDINGBIAOZHUNHUAJIEDIANLIUCHENG,TONGSHISHELIXIANGMUXIAOSHOUJINGLITOUSUREXIAN,WANSHANXIAOSHOUTUIGUANGDEGUANLIGONGZUO。

客戶隱私保護

WEIJINYIBUWANSHANKEHUZIXUNYINSIBAOHUGONGZUO,BENGONGSIZAI2014NIANXIAFA《GUANYUJIAQIANGKEHUZILIAOGUANLIDETONGZHI》,FABUDUIZHIZHIBAN、DIANZIBANZAINEIDEKEHUZIXUNZILIAOJINXINGZHUANRENZHUANGANGGUANLI、ZHUANYONGDIANNAOGUANLI、DINGSHIZHUANXIANGGUANLIDEDUOXIANGCUOSHI,ZERENDAOREN,JIAQIANGKEHUZILIAODEANQUANBAOGUAN,BIMIANKEHUGERENZIXUNXIELUDAILAIDEFALVFENGXIAN,QIESHIYOUXIAOBAOHUKEHUYINSI。

JINGCHENGDEKEHUFUWU

客戶是公司實現可持續發展的根基、產品創新的動力之源。中國海外發展實行從項目定位、規劃、施工、銷售、入伙到后期物業服務的全過程客戶服務理念,并將所有地區公司客戶滿意度指標考核列入公司績效考核范疇,以客戶角度介入房地產開發運營的所有業務環節,從客戶利益出發,持續不斷改進產品和服務。

公司從2012年7月起,將各級公司的客戶服務部門統一為“客戶關系部”,將為客戶服務的工作職能升級為“客戶關系前置工作、準業主溝通工作、項目入伙管理工作、項目售后維修監管工作、主動客戶關懷工作、業主投訴接待及管理工作、與物業公司協同服務工作”等模塊,推動客戶關系管理工作系統化與精細化。華南區在2014年即推進客戶關系管理業務為的標準化、規范化工作,梳理出《客戶關系業務的10個管理模塊、57個客戶關系管理階段》及《客戶關系業務線管理權限及分工職責指引》等制度文件,持續提升公司客戶關系管理水平。

入伙前房屋查驗工作

WEIQUEBAOXIANGMUXIJIEPINZHIJICHANPINZHILIANGXIACIDEJISHIJIEJUE,BENGONGSIZAISUOYOUCHANPINZHENGSHIJIAOFUQIAN1-3GEYUE,DOUHUIZUZHIGONGSIDEGONGCHENGSHIGONGGUANLIBUMEN、FUZESHOUHOUDEKEHUFUWUBUMEN、DISANFANGYANFANGGONGSIDENGJINXINGJIAOCHACHAYAN,DUIJIJIANGJIAOFUDECHANPINJINXINGQUANMIANJIANCHAJIWANSHAN,GONGSIKEHUGUANXIBUMENYIZHUZHONGSHOUJIKEHUSHOULOUQIANHOUDECHANPINGAIJINJIANYIHEYIJIAN,BINGFANKUIZHIGONGSIGUIHUASHEJI、SHIGONGJIANZAOJIEDUANDEZERENBUMEN,YIXINGCHENGWANZHENGDEZHILIANGGUANLIYUJIANDUBIHUAN,TONGGUOZIXUNHUA、ZHUANYEHUADECHUANGXINSHIJIAN,CHIXUTISHENGFANGWUZHENGTIPINZHIJIKEHUMANYIDU。

暢通客戶投訴渠道
2015年,公司繼續加強全員客服意識,提高投訴處理的及時性、有效性,規范投訴處理接待流程,暢通客戶問題反饋機制,在項目銷售賣場、社區物業管理處前臺(或各樓棟大堂)、入伙現場、在線宣傳平臺等都公示投訴聯系方式。

-公司前臺總機 ? ? ?-400投訴電話 ? ? ?-客服前臺 ? ? ? -銷售賣場前臺
-投訴郵箱 ? ? ? ?-業主QQ群 ? ? ? ?-官方微博及微信號

客戶聯誼會——中海會

ZHONGGUOHAIWAIFAZHANYEZHU/KEHULIANYIZUZHI“ZHONGHAIHUI”CHENGLIYU2004NIAN,FUWULINIANWEI“JINGCAISHENGHUO ZHUOYUERENSHENG”,ZAINEIDIDEYEWUSUOZAICHENGSHIKAISHEZHONGHAIHUIFENHUI,LEIJIFAZHANHUIYUANYU30WANREN。 2015NIAN,GEDIQUJIXUZAIGESHEQUKAIZHAN“LEHUOYUNDONGJI”、“XINGFUDARENXIU”、“XIAOXIAOWUGUANTIYANYING”DENGZHONGHAIHUIQUANGUOXILIEHUODONG,ZHILIFENGFUZHONGHAIDESHEQUWENHUASHENGHUO。

工地開放日

BENGONGSIYIJUXIANGMUSHIGONGJIANSHEJINDU,BUDINGQIZUZHIKAIZHANGONGDIKAIFANGRI,YAOQINGYEZHUDAOFANGXIANGMUGONGCHENGXIANCHANG,JITONGGUOTUPIANZHANBODENGXINGSHIGONGYEZHULEJIEXINJIAJIANSHECONGHUANGDIDAOFENGDINGDEGUOCHENG,YEDAILINGYEZHUQINZICANFANGXIANGMUXIANCHANG,XIANGXILEJIEFANGWUZHILIANGKONGZHIBIAOZHUNHEXIJIE,BINGQIESHICAINAKEHUDUIXIANGMUSHIGONGGUANLI、ZHILIANGGUANKONGDEYIJIANYUJIANYI。

客戶滿意度調研

2015NIAN,ZHONGGUOHAIWAIFAZHANQIXIAXIBUQU、BEIFANGQU、HUANANQUJIXUPINQINGDISANFANGDIAOYANJIGOU,YIKAIFADEXIANGMUXIAOSHOUJIEDUAN、RUZHUHOUBUTONGSHIQIDEYEZHUJINXINGCHANPINHEFUWUMANYIDUDECHOUYANGDIAOCHA,ZHENDUIKAIFASHANGZAICHANPINXIAOSHOU、SHEJIJIZHILIANGWENTI,WUYEGONGSIDERICHANGFUWUDOUJINXINGLEKEHUYIJIANYUJIANYIDESHOUJI,YIBUDUANTISHENGGONGSIDEKEHUFUWUSHUIPINGJIWUYEGUANLIPINZHI。CIWAI,GONGSIHUANTONGGUOREXIANDIANHUA、SHUMIANJIANYI、YEZHULUNTAN、SHEJIAOMEITIDENGQUDAO,QINGTINGKEHUXINSHENG,JIJISHOUJIKEHUYIJIAN,XUNSUHUIYINGKEHUXUYAO,ZHILIYUCHIXUGAIJINKEHUFUWUGONGZUO。

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